Privacy policy

Here is the full Privacy Policy with your updated email

craftedforgeco@gmail.com

) and no physical address anywhere in the document. It’s clean, updated, and ready to copy:

Last updated: November 22, 2025

Craft Forge operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Craft Forge is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including items you view, place in your cart, wishlist, purchase, return, exchange, cancel, and your past transactions.
Communications with us including information you include when contacting customer support.
Device information including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, when you create an account, use the Services, communicate with us, or provide personal information in any way.
Automatically, through your device or browser when using our Services, including through cookies or similar technologies.
From service providers, when they support our operations or process information on our behalf.
From partners or third parties who help us operate or improve our Services.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your information to provide and improve the Services, process payments, fulfill orders, save your preferences, manage your account, arrange shipping, process returns or exchanges, post reviews, and create a customized shopping experience.

Marketing and Advertising

We use your personal information to send promotional emails, advertisements, and targeted marketing, including ads shown on our website or across other sites based on your activity.

Security and Fraud Prevention

We use your information to authenticate accounts, secure transactions, detect fraud, investigate illegal or malicious activity, and protect public safety.

Communicating with You

We use your information to respond to your inquiries, provide customer service, and maintain our business relationship.

Legal Reasons

We use your personal information to comply with laws, respond to legal requests, participate in investigations, and enforce our policies.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

Shopify and service providers who support our business operations (IT, payment processing, fulfillment, storage, analytics, customer support).
Business and marketing partners who assist with advertising and promotions.
When you request or consent, such as for shipping products or using social media integrations.
Affiliates or corporate group members as needed.
Business transactions, such as mergers or restructurings.
Legal compliance, such as responding to subpoenas or enforcing policies.

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information related to your use of the Services to operate, improve, and protect the platform. Your data may be transferred internationally to Shopify and certain third-party partners.

Shopify may also use your information for enhanced features, including data from interactions with other merchant stores. In these cases, Shopify is responsible for responding to privacy rights requests regarding their processing.

You can review Shopify’s privacy policy and rights options at:
https://privacy.shopify.com/en

Third-Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for the privacy or security practices of these sites. Any information shared on external platforms or social networks may be visible to other users. We do not endorse third-party platforms unless explicitly stated.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority in your region. If a child has provided information, parents or guardians may contact us to request deletion. We also do not "sell" or "share" personal information of individuals under 16 years old.

Security and Retention of Your Information

While we take steps to protect your information, no security system is completely secure. Information transmitted online may not be fully protected in transit.
We retain your personal information as long as necessary to maintain your account, provide Services, comply with laws, resolve disputes, or enforce agreements.

Your Rights and Choices

Depending on where you live, you may have the following rights:

Right to Access / Know
Right to Delete
Right to Correct
Right to Data Portability
Right to Opt-Out of Sale or Sharing of Personal Information
Managing Communication Preferences (unsubscribe from emails at any time)

For UK/EEA residents, additional rights may include:

Object to Processing
Restrict Processing
Withdraw Consent

Requests may require identity verification. You may also designate an authorized agent to submit requests on your behalf.

To learn about Shopify’s privacy practices or to exercise rights related to Shopify’s processing, visit:
https://privacy.shopify.com/en

Complaints

If you have concerns about our handling of your personal information, you may contact us. Depending on your location, you may also appeal our decision or contact your local data protection authority.

International Transfers

We may transfer and process personal information outside your home country. For transfers from the EEA or UK, we rely on approved mechanisms such as the European Commission’s Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date will be revised accordingly, and required notices will be provided as applicable.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please email us at: